T & C and Privacy Policy


This Is AUST website(s) (“our site” or “sites”) and related services are made available to you in accordance to the following Terms and Conditions, Terms of Use & Services, and any other rules posted on our site. By visiting our site and/or purchasing something from us, you are engaging in our service and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including without limitation; users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these terms carefully before accessing or using our website, and before placing any orders on www.ThisisAUST.com. If you do not agree to the terms and conditions of this agreement, please discontinue access and use of the site. We reserve the right to update, change or replace any part of these Terms of Service and Conditions. Any changes made after you have placed an order, will not affect that order unless we are required to have made the changes by law. We recommend you check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes. 

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).You must not transmit any malicious software/malware, including any code of a destructive nature.


To make a purchase or use our website you must agree to present information about yourself that is true and accurate at the time of registration or use. Should any information change please update your member information or contact us immediately. We are not liable for any misleading or inaccurate information provided. It is your responsibility to keep your information current and complete in all respects. The password you choose or are provided with should be unique and remain private and secure. You must notify our customer care team via info@thisisAUST.com immediately if you believe your account or privacy has been breached, any security risk or unauthorized usage of your account, payment details or information. Please refer to our Privacy Policy for information regarding the collection, usage and storage of your data and personal information.

If you are under 18 years old you must purchase with the consent of a parent or guardian. They must approve the sale and also be made aware of our Privacy Policy before you can register to use the site or any of our services and related sites. We reserve the right to only accept orders from those over the age of 18.


All purchases via our site must be submitted using correct and current personal information provided. Each individual must provide their full and correct name, phone number, address, email address and any other relevant information required to action your order deemed necessary by This Is AUST.
You must provide valid and correct payment details at the time of placing an order and failure to do so will result in an unsuccessful order transaction and any legal implications caused by using false or stolen information. This Is AUST is available only to those individuals who meet these terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to This Is AUST, whose applications are acceptable and have been authorized for This Is AUST to process, charge or make changes on their credit/debit card to the amount of the total purchase price or the total price of all products/goods they wish to purchase including any taxes, delivery or other international fees relevant to delivery of such products/goods. Products/goods purchased are for individual use only and should not be re-sold, used for commercial purposes or any other commercial benefit. Additionally This Is AUST reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By ordering and engaging with This Is AUST as a member or guest customer you expressly authorize us to perform credit checks and where This Is AUST feels it necessary, to transmit or to obtain information (including any updated information) about you to or from other third parties to authenticate your identity and validate your present and past credit/debit cards provided.


Once you have placed your order and proceeded through the payment process you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received your order and it is being processed based on its validity and availability. Acceptance of your order and completion of the contract between yourself and The UNDONE will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in the USA and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of This Is AUST. We reserve the right to not accept/reject your order if we are: unable to obtain authorization for payment, shipping restrictions apply to a particular item, the item ordered has become out of stock or does not satisfy our control standards and is withdrawn, or that you do not meet our eligibility criteria.
This Is AUST may also refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. This Is AUST will not be liable to you, or any third party, by reason of our; withdrawing any merchandise from the site (whether or not that merchandise has been sold), removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to ensure that details on our website are accurate, occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions (including incorrect pricing), and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


This Is AUST Gift Cards and Store Credits are sold/allocated subject to the following terms and conditions:

  1. Gift Cards & Store Credit do not expire
  2. Gift Cards & Store Credits can be redeemed against all products on thisisAUST
  3. Gift Cards & Store Credits are non-transferable, can only be used on thisisAUST.com
  4. May not be returned or redeemed for cash.
  5. If your order total is less than the value of the Gift Card or Store Credit, the remaining balance will be available and can be redeemed against subsequent orders. 
  6. All remaining balances exceeding the value of your gift credit or store credit must be paid via an alternate payment method. 
  7. If you return products you have purchased using a Gift Card, the remaining balance will be credited to you as store credit and can be redeemed against subsequent orders. 
  8. Gift Cards purchased online will be physically mailed to the purchaser once the full order has been processed and payment has been taken. 
  9. This IS AUST is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  10. This IS AUST reserves the right to cancel a Gift Card or Store Credit if we deem such action necessary.
  11. Promotion codes cannot be applied to the purchase of Gift Cards.
  12. Sales tax and shipping is applicable on any products purchased with a This Is AUST Gift Card and Credit Note.


All promotion codes cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. This Is AUST reserves the rights to cancel or refuse the usage of any promotional code at any time.

All promotional codes must be applied at checkout, and cannot be applied to any previous or retrospective orders. We have the right to refuse use of any promotional code for any reason. The times of use will be outlines in the marketing material, the code can not be used outside of this time.


Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for further information. 


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of our site and the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the site and its’ service is at your sole risk. In no case shall This Is AUST, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.




The privacy policy as outlined below explains how This Is AUST website(s) (“our site” or “sites”) collects, uses and distributes information about you when using our website or other online products, services and any other forms of engagement. We take our customers privacy seriously and will only collect and use your personal information as outlined in the policy.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


When you access our site, create an account, interact with our services (such as signing up to receive communication), or purchase something from our store, we collect the personal information you provide. The information we collect includes, but is not limited to; your name, email, phone number, billing and shipping information, shopping preferences, demographic information and any other personal information you disclose to us directly. Collection of your personal information can also occur during conversations with our team directly or third party services, use of our WiFi services, when you complete purchases over the phone, email or electronically. Interaction with our promotional material, competitions or special events may also lead to collection of personal information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We also collect additional information about your time on the site, including the pages you visited, the time spent on those pages, items and information searched on the site, access times and dates, and other relevant information. Electronic Direct Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Why we collect your information: Personal information is essential to provide and deliver the products you purchased, processing transactions and sending you related information including confirmations and invoices. This information is also essential to provide technical support, updates, security alerts, general support and customer service. Specific information also helps us to improve and personalize our offering and services, enabling easy identification as well as convenient and personalized communication. We analyze and evaluate this information, to enhance and better serve our customers, and customer experience.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime.

To update your personal information, please email info@thisisAUST.com.


We may disclose your personal information to our affiliates and subsidiaries in accordance with applicable law, regulation or legal process or alternatively, if you violate our terms of service. If negotiations of any merger, sale of company assets, financial acquisition of part, or all, of the business occur, personal information collected will be among the transferred assets.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Social Sharing: Integrated tools such as the social login function, any social media interaction and/or engagement will be collected and secured via our database, however we take no responsibility for the databases or privacy policies of the individual social media platforms.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We take all necessary internal procedures to ensure your information is secure, as we value our customers’ security and privacy.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Customer Service Department at info@thisisAUST.com